Terms and Conditions

Booking conditions:

Children over the age of 12 are welcome.
No pets permitted.
One week minimum stay from the 1st of December to the 31st of January.

Credit cards taken:

Visa, Master Card

Rates excludes:

Additional services such as airport pick up or drop offs, laundry, telephone, transportation to and from attractions or events, activities and gratuities.

Languages spoken:

English, German, Afrikaans

Smoking Policy:

Lala Panzi is a smoke free environment and smoking is prohibited in and outside the house. A designated smoking area is provided next to the Boma at the Pool.

Data protection:

We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may share some information about you with these third parties so that they can contact you directly by email (e.g. to obtain post stay reviews about your travel experience).

Larger groups:

If you are travelling in a larger group, or need more rooms for a function, please contact us. We will be happy to refer you to one of our partner guesthouses.

Payment:

50% deposit is due at the time of booking to secure your reservation for 2 or more nights, the balance and any extras is paid before departure;
100% payment is required for one night bookings (last minute booking, walk-ins).
The Elephant and Rhino rooms as well as the Giraffe flatlet can accommodate an additional person, either a child between 12 and 18 (teen) or an additional adult by arrangement (at 25% of the room rate per night for the child and at nominal rates for the adult).

Cancellation policy:

In the event of notification of cancellation - to be in writing and receipt thereof acknowledged by Lala Panzi BB in order to be valid - the following cancellation fee shall apply on the full booking.

8 - 30 full days prior to arrival: 50% cancellation fee
7 or less full days prior to arrival: 100% cancellation fee
No refunds can be entertained for no-show or early departure.

Check in times

Arrival: 2-6pm
Before 2pm the luggage can be stored and will be brought up to your room as soon as the room is available.
After 6pm by prior arrangement
Check out: 11am

Rates & Specials

Winter special: stay 3 nights, only pay for two. Valid from 1st May to 30th September when booking is made via this website

Please note:

We are a B&B / self-catering guest house and thus do not have a 24-hour reception.

  • We do not have phones in the suites. Please use your mobile as we have a good reception.
  • We have off street parking for all our guests.
  • As we have remote controlled property gates we provide each guest with their remote in addition to the room key on arrival. For key and remote we ask for a refundable deposit of R100.
We are looking forward to seeing you and wish you a safe trip.